Refund & Returns Policy — Eco Product
At Eco Product, we take great pride in the quality of our eco-friendly products. If for any reason you are not completely satisfied with your purchase, we are here to make things right. This policy clearly explains how returns, refunds, and exchanges work at ecoproduct.pk.
Effective: July 2026
Return Window: 7 Days
Pakistan Only
7 Days
from delivery date
5–10 Days
after approval
or email us
Eco-Friendly
return packing
Table of Contents
1. What Can Be Returned?
We accept returns within 7 days of delivery for the following reasons. The item must be in its original condition, unused, and in original packaging.
If you received a product different from what you ordered, we will arrange a free pickup and replacement immediately.
If your product arrived damaged, broken, or defective due to manufacturing or transit, you are fully eligible for a return or replacement.
If the product significantly differs from its description or images on the website, we will accept the return without question.
If you changed your mind and the product is completely unopened and in original packaging, you may return it within 7 days.
2. What Cannot Be Returned?
To maintain hygiene standards and product integrity, the following items are not eligible for return or refund:
3. How to Initiate a Return
Starting a return is simple and hassle-free. Just follow these 4 easy steps:
Email us at info@ecoproduct.pk or WhatsApp us at 03274192519 within 7 days of receiving your order.
Provide your Order ID, the item name, reason for return, and clear photos of the product if it is damaged or incorrect.
Our team will review your request within 1–2 working days and notify you via email or WhatsApp with the return decision.
Once approved, securely pack the item and send it to our address in Karachi, Pakistan. Share the tracking number with us after dispatch.
4. Order Cancellation
Need to cancel your order? Here is what you need to know:
You can cancel your order free of charge within 24 hours of placing it. Contact us immediately via WhatsApp or email.
Cancellation may still be possible but is not guaranteed. Contact us as soon as possible and we will do our best to accommodate your request.
Once your order has been dispatched, cancellation is no longer possible. You may initiate a return after receiving the item.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund decision. Here is how refunds are processed:
Refunded to your original payment method within 5–10 working days after approval.
Refunded via bank transfer within 5–10 working days. Please provide your bank account details.
You may opt for store credit instead of a cash refund, which is processed faster — within 2 working days.
Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).
Partial Refunds: In some cases, only a partial refund may be granted — for example, if the item shows signs of use or is missing original packaging components.
6. Exchange Policy
We offer product exchanges for eligible items. If you wish to exchange a product for a different size, variant, or item of equal value, here is how it works:
7. Return Shipping
If the return is due to our error (wrong item, damaged, defective), we will cover all return shipping costs.
If the return is due to a change of mind or buyer’s preference, the customer is responsible for return shipping charges.
🕵 Tip: We strongly recommend using a trackable courier service when sending items back. Eco Product is not responsible for items lost or damaged during return transit.
8. Damaged or Wrong Items
We pack every order with great care, but if something goes wrong during transit or we make an error, here is our commitment to you:
Step 1: Take clear photos of the damaged or incorrect item immediately upon receiving it.
Step 2: Send photos along with your Order ID to info@ecoproduct.pk or WhatsApp 03274192519.
Step 3: We will arrange a free replacement or full refund within 2 working days — no questions asked.
Damaged item reports must be submitted within 48 hours of delivery. Reports submitted after this window may not be eligible for a free replacement.
9. Need Help With a Return?
We Are Here to Help!
Our customer support team is available 6 days a week to assist you with returns, refunds, and exchanges. Reach out to us and we will resolve your issue as quickly as possible.
Contact Us →
