Frequently Asked Questions — Eco Product
Got questions? We have got answers! Browse through our most commonly asked questions below. If you still need help, our team at ecoproduct.pk is always ready to assist you.
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Eco Product is Pakistan’s leading eco-friendly store offering a wide range of sustainable products including Kraft Standup Pouches, Natural Transparent Pouches, Eco-Friendly Boxes, Ecommerce Boxes, Birchwood Cutlery, and various other plastic-free lifestyle products. All our products are designed to replace single-use plastics and reduce environmental waste. Browse our full collection at ecoproduct.pk/shop.
Yes, absolutely! Every product we sell is carefully selected to meet strict eco-friendly standards. Our products are made from natural, biodegradable, compostable, or recyclable materials. They are free from harmful chemicals and plastics, making them safe for both you and the environment. We believe sustainability should never compromise quality or safety.
Yes! We practice what we preach. All orders from Eco Product are shipped in 100% plastic-free, recyclable or compostable packaging. We use paper-based wrapping, cardboard boxes, and paper tape to ensure that even our packaging leaves the smallest possible environmental footprint.
Yes! Our Birchwood Cutlery products are made from natural birchwood and are completely food-safe. They are free from chemicals, coatings, and toxins. They are ideal for restaurants, events, food businesses, and everyday use as a sustainable alternative to plastic cutlery. They are also biodegradable after use.
Yes! Our Kraft Standup Pouches, Natural Transparent Pouches, and Boxes are food-grade and safe for packaging dry food items, snacks, spices, teas, and more. They are widely used by food brands, home bakers, and small businesses across Pakistan. For specific food-grade certifications, please contact us.
Yes! We offer bulk and wholesale pricing for businesses, brands, restaurants, and event organizers. If you need large quantities of any product, please reach out to us at info@ecoproduct.pk or WhatsApp us at 03274192519 for a custom quote.
Orders & Payments
Placing an order is simple! Browse our Shop, select the product and quantity you need, click “Add to Cart”, and proceed to Checkout. Fill in your delivery details, choose your payment method, and confirm your order. You will receive a confirmation via email or WhatsApp shortly after.
We currently accept the following payment methods:
- Cash on Delivery (COD) — Pay when your order arrives
- Bank Transfer — Direct transfer to our bank account
- Online Payment — Via secure payment gateways
- EasyPaisa / JazzCash — Mobile wallet payments
Yes, you can cancel your order within 24 hours of placing it free of charge. After 24 hours but before dispatch, cancellation may still be possible — contact us immediately. Once the order has been dispatched, cancellation is no longer possible, but you may return it after delivery. Contact us at 03274192519 for quick assistance.
Yes! Once your order is successfully placed, you will receive an order confirmation via email and/or WhatsApp. This confirmation will include your Order ID, product details, and estimated delivery timeline. Please save this for your records and for any future queries.
Order modifications (such as changing quantity, address, or product) are possible only before the order is dispatched. Please contact us as soon as possible via WhatsApp at 03274192519 or email at info@ecoproduct.pk with your Order ID and the changes you need.
Shipping & Delivery
Standard delivery across Pakistan takes 3–7 working days depending on your city and location. Orders within Karachi may arrive sooner. Remote areas may require a few additional days. You will receive a tracking number once your order is dispatched so you can monitor your delivery in real time.
Yes! We deliver to all major cities and towns across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more. For very remote areas, delivery may take slightly longer. Currently, we do not offer international shipping.
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this number to track your parcel on our Track Your Order page or directly on the courier’s website. If you face any issues with tracking, contact us at 03274192519.
Shipping charges are calculated at checkout based on your delivery location and order weight. We occasionally offer free shipping promotions on orders above a certain amount — keep an eye on our website and social media for the latest offers. Shipping charges are non-refundable unless the return is due to our error.
If your order has not arrived within the estimated delivery window, please first check the tracking status using your tracking number. If the tracking shows no update for more than 3 working days, contact us immediately at info@ecoproduct.pk or WhatsApp 03274192519 with your Order ID and we will investigate right away.
In the rare event that your package is lost in transit, please contact us within 10 days of the expected delivery date. We will file a complaint with the courier and work to resolve the issue as quickly as possible. Depending on the investigation outcome, we will either reship your order or issue a full refund.
Returns & Refunds
We accept returns within 7 days of delivery for items that are damaged, defective, incorrect, or significantly different from the product description. Items must be unused and in original packaging. For full details, visit our Refund & Returns page.
To start a return, contact us within 7 days of delivery via email at info@ecoproduct.pk or WhatsApp at 03274192519. Share your Order ID, reason for return, and photos of the item if damaged. Our team will review and respond within 1–2 working days.
Once your return is received and approved, refunds are processed within 5–10 working days. Online payments are refunded to the original payment method. COD orders are refunded via bank transfer. If you prefer, you can opt for store credit which is processed faster — within 2 working days.
We are sorry to hear that! Please take clear photos of the damaged item immediately upon receiving it and send them to us at info@ecoproduct.pk or WhatsApp 03274192519 along with your Order ID within 48 hours of delivery. We will arrange a free replacement or full refund — no questions asked.
Yes! We offer exchanges for eligible items within 7 days of delivery. The item must be unused, sealed, and in its original packaging. Exchanges are subject to stock availability. If the replacement item is not available, a full refund will be issued. Contact us to initiate an exchange request.
Account & Profile
No, you can place an order as a guest without creating an account. However, we recommend creating a free account at My Account to enjoy benefits like order history tracking, faster checkout, wishlist saving, and exclusive member offers.
Creating an account is free and takes less than a minute! Visit ecoproduct.pk/my-account, click “Register”, fill in your name, email, and password, and you are all set. You can also register automatically when placing your first order.
No worries! Go to My Account and click “Lost your password?”. Enter your registered email address and we will send you a password reset link. Check your inbox (and spam folder) for the reset email. If you face any issues, contact us at info@ecoproduct.pk.
Simply click the heart icon ♡ on any product page to add it to your Wishlist. You can view and manage all your saved products from the wishlist page. This is a great way to save items you love and come back to them later!
Eco & Sustainability
Pakistan generates millions of tons of plastic waste every year, most of which ends up in oceans, rivers, and landfills. Switching to eco-friendly alternatives helps reduce plastic pollution, protect wildlife, conserve natural resources, and create a healthier environment for future generations. Every small switch makes a big difference — and it starts with you!
A biodegradable product is one that can be broken down naturally by bacteria, fungi, or other living organisms into natural substances like water, carbon dioxide, and organic matter. Unlike plastic which takes 400+ years to decompose, our biodegradable products break down within months, leaving no harmful residue in the environment.
Both are eco-friendly, but there is a difference:
- Biodegradable — Breaks down naturally over time in any environment
- Compostable — Breaks down into nutrient-rich compost under specific composting conditions, enriching the soil
Since 2017, Eco Product has been on a mission to make sustainable living accessible and affordable for everyone in Pakistan. We have helped thousands of households and businesses replace plastic products with eco-friendly alternatives. Every order placed with us directly contributes to reducing plastic waste, supporting sustainable manufacturing, and building a greener future for Pakistan.
At Eco Product, we believe sustainability should be affordable for everyone. While some eco-friendly products may have a slightly higher upfront cost compared to cheap single-use plastics, they are often more durable, reusable, and cost-effective in the long run. We work hard to keep our prices competitive so that going green does not break the bank!
Still Have Questions?
Can’t find the answer you’re looking for? Our friendly support team is just a message away. We typically respond within a few hours!
